Privacy Policy

1. Introduction

EzUGC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content creation platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, and profile details
• Payment Information: Billing details and payment method (processed securely through our payment providers)
• Content: Images, videos, scripts, and other content you upload
• Communications: Messages you send to us or through the platform

2.2 Information Collected Automatically

• Usage Data: Features used, content created, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Session cookies, privacy preferences, and consented analytics or advertising attribution cookies
• Conversion Data: When advertising measurement is enabled, completed registration and checkout-start events, the page origin and path, and opaque campaign attribution supplied by the ad platform

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process your transactions and manage subscriptions
• Generate AI content based on your inputs
• Improve and personalize your experience
• Measure site and product usage when you enable analytics
• Measure advertising registrations and checkout starts when you enable advertising measurement
• Communicate with you about updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption in transit and at rest.

Content you create is stored in secure cloud storage (Supabase) with access controls and regular security audits.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate the Service (e.g., payment processors, cloud storage)
• AI Providers: OpenAI and Captions AI for content generation (only necessary data is shared)
• Analytics Providers: Google Analytics and Mixpanel when analytics consent is enabled
• Advertising Measurement Providers: OpenAI Ads, Meta, Google Ads, Tolt, and Apollo when advertising measurement consent is enabled
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

6. Your Rights and Choices

You have the right to:

• Access and download your personal information
• Correct or update your information
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability

To exercise these rights, please contact us at [email protected].

You can also open Privacy choices at the bottom of the marketing site or EzUGC app to grant, change, or withdraw analytics and advertising measurement consent. Withdrawing consent stops new nonessential tracking activity; necessary account, security, and billing functions remain available.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. Content you create is retained until you delete it or close your account.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Cookies and Tracking

Our privacy control separates necessary, analytics, and advertising measurement categories. Necessary storage supports authentication, security, billing, and the versioned consent choice itself. If no consent choice is available, analytics and advertising measurement remain off. A Global Privacy Control or Do Not Track signal also leaves advertising measurement off by default.

If you enable analytics, Google Analytics and Mixpanel may collect page and product interaction data. Consented sessions are eligible for Mixpanel Session Replay at the configured rate (currently 100% in production); text and form inputs are masked, and image, video, and audio elements are blocked from replay capture under our current configuration.

If you enable advertising measurement, the OpenAI Ads Measurement Pixel and server-side Conversions API may report the standardregistration_completedandcheckout_startedevents. For matching, EzUGC normalizes and SHA-256 hashes the account email address and internal user identifier before sending them. Raw email addresses and raw internal user identifiers are not included in OpenAI Ads conversion payloads. The server may also send the approved EzUGC page origin and path and the raw, opaque OpenAI advertising referral value when available; URL query strings and fragments are excluded from the source URL.

The same consent choice is stored in a first-party cookie shared across EzUGC subdomains in production and uses a host-only fallback on localhost. The cookie contains the consent version, category choices, and update time, but no account or contact information. When you are authenticated, the same PII-free category choice is also stored on your EzUGC profile so server-side and background analytics can honor it. Missing or unknown stored consent is treated as denied. Global Privacy Control always forces advertising measurement off.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: