Contact EzUGC
Email [email protected] for product help, billing, API keys, and MCP. That is the live support inbox. We do not publish a street address.
Use this page when you need a person at EzUGC, not another help article. Write from the email on your account so we can find the workspace. Include the job id, API key prefix (`ezk_live_…`), and what you already tried. For public API or MCP failures, paste the HTTP status and the `code` field from the JSON error body. Do not send the full secret key.
Billing questions belong in the same inbox: plan changes, invoices, failed payments, and whether a subscription is marked paid. API keys are issued only to paid Startup, Growth, or Pro accounts from the dashboard. If a leftover key starts returning HTTP 402 after a cancel, say so in the email and we will check payment_status on the account.
Generation, actors, brand ingestion, and model routing stay in-product. If a video never arrived, tell us the time you submitted it and the page you used (dashboard, public API, or MCP). We will look up the job. We do not troubleshoot competitor tools from this address.
Developer starting points: /developers, /docs, and /docs/auth. Plans are on /pricing.