Refund Policy

1. Overview

At EzUGC, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted for our subscription services.

2. 3-Day Refund Policy

We offer a 3-day refund policy from the date of your initial subscription purchase. To be eligible for a refund:

• You must request the refund within 3 days of your purchase date
• You must have created 2 or fewer videos using the Service, subject to approval
• This applies only to your first subscription purchase, not renewals

3. How to Request a Refund

To request a refund:

1. Email us at support@ezugc.ai within 3 days of your purchase
2. Include your account email and order number
3. Provide a reason for your refund request (optional but appreciated)

We will review your request and respond within 24-48 hours. If approved, refunds are typically processed within 5-10 business days.

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals (monthly or annual)
• Accounts that have created more than 2 videos
• Requests made after the 3-day period
• Add-on services or one-time purchases
• Accounts that have violated our Terms of Service

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will continue to have access until the end of your current billing period
• No future charges will be made to your account
• No partial refunds are provided for unused time in the billing period

6. Dispute Resolution and Arbitration

Refund and billing disputes are governed by the "Dispute Resolution; Binding Arbitration; Class Action Waiver" section in our Terms of Service.

By creating an account, purchasing a subscription, or using the Service, you agree to that dispute process, including informal resolution before filing, binding individual arbitration, and class-action and jury-trial waivers, subject to any opt-out rights described in the Terms.

7. Contact Us

For refund requests or questions about this policy, please contact us: